Terms & Conditions
General Conditions
The Ram Care Program (the "Plan") is a membership and service program offered by FCA US LLC on certain Ram Brand models sold in the state of Texas. The Plan includes benefits accessible in the dealership as well as online through the Mopar.com web site.
Membership Eligibility
Membership in the Plan is open to residents of the state of Texas who are eighteen (18) years of age or older. Purchasers of select 2017 or newer Ram Brand models purchased on or before June 7, 2024 are automatically enrolled in the Plan at time of purchase (see list of eligible models below) at no cost to the customer.
2017 Model-Year or Newer Vehicles with Ram Care:
Ram 1500: Big Horn®, Laramie®, Laramie Longhorn®, Limited, Lone Star, Lone Star Silver, Night, Rebel®, Sport, TRX®, Limited Longhorn™, Warlock
Ram 2500: Big Horn®, Laramie®, Laramie Longhorn®, Limited, Lone Star, Power Wagon®, Rebel®, Limited Longhorn™
Ram 3500: Big Horn®, Laramie®, Laramie Longhorn®, Limited, Lone Star, Limited Longhorn™
Only Ram Brand vehicles are eligible for participation in the Ram Care program.
Fleet vehicles, Company Cars (FCA US LLC Corporate Lease Vehicles) and Courtesy Transportation Program (CTP) vehicles are NOT eligible for participation in the Ram Care program.
Company Cars (FCA Corporate Lease Vehicles) are not eligible.
FCA US LLC reserves the right to modify the list of eligible vehicles.
Additional Memberships
A Member can purchase/have an unlimited number of memberships so long as they have qualifying vehicles. Each membership is linked to a specific Vehicle Identification Number (VIN). Multiple Members sharing the same household address can have individual memberships in the Program. However, an individual Ram Brand vehicle may not be registered to more than one Member at one time.
Membership Benefits
Members will receive a range of experiential and service related benefits by participating in the Ram Care program. These include exclusive Ram vehicle owner support customer care, No-extra charge Maintenance*, VIP treatment at select Ram Brand events, trip interruption protection*, first-day rental coverage*, and a unique web site experience.
Benefits noted with (*) are administered by way of a Mopar® Vehicle Protection (MVP) plan that accompanies the Ram Care membership.
No-extra charge Maintenance*
The Plan may be 1 or 2 years in duration. 2-year memberships provide four oil changes and four tire rotations to be used over the term of the membership (24 months). 1-year memberships provide two oil changes and two tire rotations to be used over the term of the membership (12 months). These services MUST be performed by an FCA US LLC Dealer and be used by the expiration date of the plan.
Trip Interruption Protection*
The Plan will reimburse up to $1,000/event for lodging, meals and emergency transportation such as taxi, bus or airline for the member and their family if (1) their vehicle is inoperable due to a failure covered under this Plan or under the factory warranty and (2) the member is more than 100 miles from the address of record. Lodging, meals and emergency transportation receipts must accompany a copy of repair bill and must be mailed to Vehicle Protection, P.O. Box 2700, Troy, Michigan 48007-2700. There is no maximum number of events that can be covered.
First Day Rental*
First Day Rental allowance provides $35.00 car rental allowance if the vehicle is to be serviced for any same day mechanical repair or maintenance service (excluding bodywork). Vehicles kept overnight are not eligible for First Day Rental. Please note: Excludes rental for bodywork to the exterior sheet metal/composite panel or frame collision repairs.
The rental vehicle must be obtained from a dealer. If a dealer does not have rental vehicles available, you may obtain one from a licensed rental agency. Rental coverage is subject to state and local laws and policies imposed by the rental agency. Rental charges in excess of the amount allowed by the plan are the member’s responsibility. The plan is not responsible for any refusal of a rental agency to rent a vehicle to you.
All members must first accept the terms and conditions of the Ram Care program in the Ram Care sign in of Mopar.com (ramtrucks.com/care). They can then view the unique owner site experience.
Membership Termination
Each Ram Care membership is valid only through the Member Thru date shown on the membership site. Members agree and understand that any unused benefits will be immediately forfeited when the membership term ends.
Cancellations & Refunds
Members who buy in to the program can get a full refund within 60 days of purchase, so long as no claims have occurred as part of the MVP plan benefits. Members seeking a refund should call the Ram Care contact center at 866-726-4636 for further information, and all refunds will take place through the Ram Care site and be processed via credit card transaction. After 60 days, no refund is available. Owners with auto-enroll and/or goodwill memberships are not eligible for a refund.
Marketing Communications
By becoming a Member in the Program, Members agree to receive marketing communications and advertising from FCA US LLC, Ram and Ram Care. These communications may be distributed via direct mail, print, email or mobile SMS or push notifications.
A Member may unsubscribe or opt-out from receiving marketing communications about the Program and other FCA US LLC services at any time. If a Member opts-out from marketing communications, they may continue to receive Program-related transactional and administrative communications for items such as account statements. For email, users may opt-out at any time by using the unsubscribe mechanism within the email or in the Contact Page found on ramtrucks.com/care. The unsubscribe mechanism allows website users to manage their subscription preferences to email alerts and special offers. Notwithstanding the above, this mechanism does not allow a user to opt-out of receiving transactional email, such as registration confirmation, vehicle updates and responses to direct requests.
For calls or direct mail, Members may opt out by calling 1-866-726-4636.
Additional Provisions
Your participation in the Ram Care program is considered acceptance of the plan provisions described herein as well as that of FCA US LLC.
PrivacyFCA US LLC is committed to protecting Member information and privacy; the information provided to the Program will be managed in accordance with FCA US LLC Privacy Policy. To read the Privacy Policy, please visit ramtrucks.com/care. Member participation in the Program is subject to the Privacy Policy and the Terms and Conditions described herein.
Program Updates
The Ram Care Program Terms and Conditions described herein are updated and effective as of June 7, 2024. FCA US LLC reserves the right to change, modify or cancel the program or certain program offerings at any time without advance notice to you. These modifications may include, but are not limited to, dealer participation, length of membership, program structure, account functionality and site features. Any and all changes to the plan provisions are considered effective immediately and are binding upon all Members immediately. For current Program terms and conditions, go online to ramtrucks.com/care, login to your account, click on the Explore Now button on Mopar.com, go to the My Membership tab and click the "TERMS AND CONDITIONS" link.
FCA US LLC, Ram and the participating dealers assume no liability for your interaction or participation in the program that is contrary to the regulations and laws of your state of residence.
©2024 FCA US LLC. All Rights Reserved. Ram, Mopar, and SRT, Laramie, Laramie Longhorn, Power Wagon and Mopar Vehicle Protection are registered trademarks of FCA US LLC and Lone Star, Laramie, Power Wagon, Longhorn, Limited, the Mopar.com design and Mopar Vehicle Protection, are non-registered is a trademarks of FCA US LLC.